Privacy policy

Your privacy is important to us, and we’re committed to protecting the privacy and confidentiality of your personal information.

Please read this privacy policy to understand how we collect, use, share and protect your personal information when you visit our site, and how you can manage your information in a way that suits you.

Personal information we collect

When you visit our site, we collect certain information about your device like your web browser, IP address, time zone, and some of the cookies that are installed on your device. Also, when you browse our site, we collect information about the individual web pages or products you view, what websites or search terms referred you to our site, and information about how you interact with our site. We refer to this as ‘device information’.

When you make a purchase or attempt to make a purchase through our site, we’ll collect information like your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as ‘order information’.

When you place an order, we’ll keep your information for our records until you ask us to delete this information.

We collect device information

  • ‘Cookies’ are pieces of code that are placed on your device or computer. To learn more about how we use cookies and other tracking technologies on our website, please review our cookies policy.
  • ‘Log files’ track actions on our website, and collect data including your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
  • ‘Web beacons’, ‘tags’, and ‘pixels’ are electronic files used to record information about how you browse our website.

Sharing your personal information

Our goal is to give you the best experience possible when you’re on our site. And sometimes that means sharing your personal information, to the necessary extent, with third parties that help you use our website and its features better.

For example, we use Shopify to power our online store – review Shopify’s privacy policy. We also use Google Analytics to help us understand how customers use our site. Review Google’s privacy policy. 

We may also share your personal information if we are required to do so by law or if you violate our terms of service.

We will not disclose, trade, rent, sell or transfer your personal information, without your consent – except as set out in this section.

How do we get your consent?

When you give us your personal information to complete transactions, verify credit cards, place orders and arrange for deliveries, it’s implied that you consent to our collecting this information and using it to improve your customer experience.

If we ask for personal information for marketing communications, we’ll ask you directly for your expressed consent or provide you with an opportunity to say ‘no’.

By using this website, you acknowledge that you are at least the legal age in your country, state or province of residence to use our site and make purchases. Alternatively, you consent to being the age of majority in your country, state or province of residence to allow minor dependents to use this site.

Customer service

When you reach out with a question, comment or complaint, you may be asked for information that identifies you like your name, email address, address and phone number. We need this information to answer your question quickly and effectively. We may keep your information on file if your issue is not resolved right away, and to improve our customer service processes. Plus, we’ll keep you updated with special offers, promotions and events.

Signing up for our newsletter

You can sign up to receive emails or newsletters from us. When you sign up, we’ll collect information like your name and email address, which we use to send you the communications you requested. You can opt-out of receiving these communications by following the ‘opt-out’ or ‘unsubscribe’ instructions in your email.

Keeping your information up to date

We take reasonable measures to ensure that personal information is accurate, complete and up to date. But we also rely on you to tell us when your information changes. When your information is accurate and up to date, we can continue to offer you our best service.

Protecting your personal information

We take reasonable security measures to protect personal information against unlawful or unauthorized access. This also includes safeguarding information from loss, theft and damage. This is achieved by implementing policies, procedures and technologies.

Changes to the privacy policy

This privacy policy may be updated periodically to reflect changes to our personal information practices. The revised privacy policy will be posted on our website. We strongly encourage you refer to this policy periodically for the latest information about our personal information practices.

Resources available

Please send your complaints, questions or concerns about our privacy policy or the way we handle your personal information to:

Your privacy choices

You can withdraw your consent to our collection, use or sharing of information at any time, just give us reasonable notice. Withdrawing your consent may limit or prevent us from providing you with, or being able to continue to provide you with, specific products and services.

Please note that we do not alter our site’s data collection and use practices when we see a ‘Do Not Track’ signal from your browser.