Cancellation and Refunds

Cancellation and Refund Policy

We understand that circumstances may arise where you need to cancel your order. Should you choose to cancel your online order from our store, we offer refunds for returned items, excluding the transaction fee. Please note that while we strive to provide a seamless shopping experience, the transaction fee incurred during the purchase process is non-refundable. For any questions or assistance regarding order cancellations and refunds, please feel free to reach out to our customer service team.

We accept returns on catalogued products only.

• The item must be in the original packaging and in ‘as new’ condition
• Buyer is responsible for setting up return shipment, and must cover delivery charges

We don't accept returns on custom commissions. This includes catalogued products that have been custom engraved.